Frequently Asked Questions

Everything you need to know about our luxury beauty collections.

How long will it take to receive my order?

We offer standard and express shipping options. Standard UK delivery typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

What is your return policy for beauty products?

Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. Please contact our support team to initiate a return.

Are Dome of Harrogate products cruelty-free?

Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and we do not test on animals at any stage of production.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure mobile payments like Apple Pay and Google Pay.

Can I track my shipment?

Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your delivery's progress.

Do you offer gift wrapping services?

Yes, we offer a signature Dome of Harrogate gift wrapping service at checkout, perfect for making your purchase extra special for a loved one.